An appointment was scheduled for the 9am to 1pm window. When nobody showed up by 1pm, I called to check and learned that I was on the schedule, they were a little late. By 6pm, I was convinced of a no-show, called and a follow-up was underway. A technical called a while later and assured me that someone would be here in the morning.
This morning, a technician called around 9:30 to say he would be here by 11. That was a good thing, since I had an appointment at Costco for new tires at 2pm. Eleven came and no-show, 12:00 came and no-show, and 1:00 came and no-show. This sucks! I got through to the call center and expressed my disappointment and asked for supervisor intervention and told them they have one more opportunity - 3 strikes, they are out. We shall see what tomorrow brings.
My Costco tire install went well and their customer service more than made up for my earlier experience with Upstream internet.